Commitment to Privacy
The Information We Collect
How We Collect Information
The length of time a cookie will remain on your computer or mobile device depends on whether it is a persistent or session cookie. Session cookies will only remain on your computer or mobile device until you stop browsing. Persistent cookies remain stay on your computer or mobile device until they expire or are deleted.
Clear GIFs: Clear GIFs are small graphic images (in GIF or other image format) placed on a webpage, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (e.g., only 1-by-1 pixel) and either transparent or the same color as the background of the webpage, document or email message. We do not use clear GIFs to collect Personal Information about you. We may, however, use clear GIFs to capture Non-Personal Information, such as statistical usage information for pages, features or other elements on the Channels or through RACAD/W2P email messages that are delivered to you. We may correlate this information to a user to personalize user experience and for statistical analysis of user experiences on the Channels or in our emails.
Website Logs: RACAD/W2P may collect Non-Personal Information in the form of website logs (collectively “Logs”). These Logs are files that record activity on the Channels and gather statistics about users’ activities, such as how many users have visited the Channels, how often, how many “hits” a particular webpage has received, type and quality of the user’s Internet connection to the Channels, and identification of the user’s hardware and software. The entries comprising the Logs may contain IP addresses, user IDs, and identification of the Internet service provider that provides your connection to the Internet. Generally, we use the Logs to operate and improve the Channels, to identify the popularity of certain features, to assist with internal marketing and demographic studies, and to enable us to assess overall efficiency and activity on the Channels.
Communications Within the Channels: RACAD/W2P may collect information that you submit when posting messages through a Channel forum. Any user communications within the Channels, such as on the forums, should not be considered private and such communications may be viewed and saved by others. RACAD/W2P is under no obligation to monitor user communications but reserves the right to act on reports of misconduct or abuse of communications privileges. Because communications may be widely viewed and/or heard, we caution users to avoid revealing any Personal Information on the Channel forums.
How We Use Information
When you provide us with your Personal Information or Non-Personal Information, we may use such information for a number of purposes including to:
- Process an order you place for a product or service;
- Respond to your questions;
- Provide technical and customer support;
- Provide you with product news, promotions, and newsletters, including information about events, seminars, updates and helpful tips regarding the products and services of RACAD/W2P and its partners. Such messages may be provided by email, over the telephone and direct mail. And, if you agree beforehand, via SMS text messaging or social media, such as Facebook or Twitter;
- Enable online shopping;
- Enable you to participate in contests;
- Send you special promotions and commercial advertisements;
- Contact you with surveys to help us improve the way we do business;
- Send you information regarding the products and services of RACAD/W2P and its partners;
- Allow you to sign up for online services and register products;
- Create and maintain reseller partnerships;
- Notify you about administrative matters relating to the Channels and the products and services of RACAD/W2P and its partners;
- Improve the products and services of RACAD/W2P and its partners and the way we do business;
- Review and, if appropriate, respond to a request to work for RACAD/W2P; and
Personal Information may be combined with Non-Personal Information. Information collected online may be combined with information collected off-line. Personal Information may be enhanced or merged with data from third parties for the purposes of marketing products or services that may be of interest to you.
How We Share Your Information
RACAD/W2P may share your information, including Personal Information, within RACAD/W2P or with any unaffiliated third party, including, for example, our payment processing providers, website analytics companies, and CRM service providers. In addition, RACAD/W2P may share such information with its partners, including independent vendors, suppliers, licensors, contractors, distributors, resellers, dealers, OEMs and other parties who have a business relationship or a potential business relationship with RACAD/W2P.
Marketing Materials: From time to time, RACAD/W2P may share your Personal Information with other companies, so that these third parties may provide you with a special offer or promotion that we think you may find valuable. Unless you specifically tell us that you do not want to receive these special offers, we may share your Information. See how you can opt-out, to tell us that you do not want us to share your Personal Information for these purposes.
Sale or transfer of information: In the event of a merger, acquisition, spin-off or other transaction related to RACAD/W2P, a RACAD/W2P business unit or a portion of RACAD/W2P’s assets, RACAD/W2P may transfer the information collected from you, including Personal Information, to the surviving party, acquiring party or other party related to the transaction.
Compliance with Law and Fraud Protection: RACAD/W2P reserves the right to disclose the information it collects from you if RACAD/W2P believes in good faith that such disclosure is necessary to comply with applicable law or a legal process, to avoid liability for RACAD/W2P and/or its agents and partners, and/or to protect the rights and property (including intellectual property) of RACAD/W2P and others, including RACAD/W2P’s agents, partners and customers. Further, RACAD/W2P may disclose the information it collects if RACAD/W2P suspects that an individual or entity has provided fraudulent or illegal information, has committed an illegal, fraudulent or wrongful act or omission, has attempted to pose as someone else, or has attempted an unauthorized use or access of any computer system or website.
PCI & Data Security Standard
The Payment Card Industry Data Security Standard (PCI DSS) is a set of industry-mandated requirements for any business that handles, processes, or stores credit cards – regardless of the business’s size or location. The PCI Security Standards Council was founded by 5 of the major card brands, and they each share equal responsibilities in the council’s work.
When applicable, ecommerce related exchanges on our platforms follow the PCI DSS standard. RACAD/W2P is PCI DSS compliant which means that our security policies, and procedures meet the requisite standard.
RACAD/W2P does not store any credit card information but uses a validated Level 1 PCI DSS compliant service provider.
Commitment to Data Security
We currently use the Apache SSL Web Server to protect the information that you provide to us through our website. Secure Sockets Layer (SSL) encrypts information and keeps the data private and confidential between your computer and the RACAD/W2P servers. This technology helps to make it safer to transmit your credit card number over the Internet.
Our solutions are PCI compliant which means that our servers do not hold financial information on our servers. Instead, we send that information directly to the payment providers so that money is deposited directly into the sellers’ account. We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute confidentiality or security.
Third Party Links
Some RACAD/W2P websites may contain links to other websites. Please be aware that RACAD/W2P cannot control and is not responsible for the information collection practices of such websites, which may differ from those of RACAD/W2P. When you leave a RACAD/W2P website, we encourage you to read the privacy policies of each website that you visit before providing any information to such websites.
Data Subjects’ Rights for GDPR
In the course of providing our service, RACAD/W2P may process personal data on your behalf. In order to outline specifics of how we will perform this processing and what our obligations are as well as the obligations of our users/customers, we encourage to have a Data Processing Agreement (DPA) in place with anyone that uses our service and requests it. This document will form part of a contract of service with RACAD/W2P (as the Data Processor) and our users/customers (as the Controllers). The DPA reflects the parties’ agreement with regard to the processing of personal data performed using our service.
Upon RACAD/W2P’s receipt of the validly completed and signed Agreement, this Agreement shall be in full force and effect.
If you are located in the European Union, and you would like to contact our Data Protection Officer, or exercise data subject rights available to you under the EU General Data Protection Regulation, commonly referred to as the GDPR, which may include access, updating, rectification, and/or deletion of your Personal Information, you can do this as described under the section “How You Can Access and Correct Your Information”. Additionally, you have the right to lodge a complaint with supervisory authorities where your data have been processed in a way that does not comply with the GDPR.
Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information through the Channels from those we actually know are under 13, and no part of the Channels are structured to attract anyone under 13. If RACAD/W2P becomes aware that any person submitting Personal Information to us is under the age of 13, we will delete that Personal Information.
How You Can Access and Correct Your Information
You can request access to correct your Personal Information by contacting us at the following:
Web to Print Solutions by Racad Tech
45066-5845 Yonge St.
Toronto ON M2M 4K3
You may correct factual errors in your Personal Information by sending us a request that credibly shows error. RACAD/W2P reserves the right to verify your identity before granting access to this information or making corrections, and reserves the right to deny access to anyone who does not confirm their identity to RACAD/W2P’s satisfaction.
How You Can Opt-Out
If you do not want RACAD/W2P to share your Personal Information with third parties so that they may send you information concerning products or services that we believe may be of interest, you may opt-out by sending an email to email@example.com by including in the subject line of your message, “Request to Delete Information”.
How to Contact Us
Web to Print Solutions by Racad Tech
45066-5845 Yonge St.
Toronto ON M2M 4K3