Web to Print Shop takes security seriously and offers the most secure web to print solutions on the market, backed by robust hardware and a proprietary software infrastructure. Discover why you never have to worry about sensitive information spilling over or get lost – and why hundreds of clients rely on W2P Shop for all their web to print needs!

Technology and Hardware Infrastructure

Dedicated Hosting Infrastructure

W2P Shop’s web to print servers are located within Racad’s data centres: high-performance networks that connect directly to all major Internet backbones. With multiple connections, Internet traffic is automatically routed around network outages to ensure servers always have the fastest response times available.

Physical Security

State-of-the-art data centres that provide a highly secure physical infrastructure, including the latest in biometric authentication, video surveillance, and round-the-clock security officers. Engineered to eliminate any single point of failure, multiple layers of redundancy in power systems, HVAC, fire detection and suppression and all systems are monitored 24×7.

Virtual Security

A complete suite of managed services including dedicated servers, systems monitoring, firewalls, VPN, load balancing, and backup/restore. Data transmissions through https on sensitive pages (2048 bit encryption) and SSL Certificates, financial data neutral, no inter-office wi-fi, no unauthorized connections or USB keys.

Authentication and Authorizations

Restricted administrative access, restricted access to end-user order info and anonymous end-user access to upload files.

Hosting Model

Industry-leading service level agreement (SLA) that provides a guarantee for 99.99% power, network availability, key services are also backed with guarantees for installation times and problem identification and response.

Current Hosting SLA

24/7 management and monitoring, on-site hardware sharing, 99.99% power availability warranty, and 99.99% network availability.

Scalability

Web Servers: Scale-Out, Application Server: Scale Up. Site: Scale-Out. High-speed outbound, burstable to 1000 megahertz.

Reliability

High Availability (N + 1 redundancy), hot sparing, onsite redundant spare, data mirroring, RAID-5

Privacy

All information pertaining to specific accounts can only be viewed by that specific account and its related hierarchical levels.

Server Infrastructure –
Disaster Prevention & Recovery

Hardware Infrastructure:

  • Redundant Hardware firewalls.
  • Active File Server – used to store assets.
  • Redundant File Server – to provide backup should the active file servers go down.
  • Active & Redundant load balancing mechanisms – to balance external requests between web servers.
  • Active & Redundant Web servers – Load balanced servers to interface with customers.
  • Primary Database servers – Directly connected with web servers to perform current functions. Primary databases are updated constantly to store data.
  • Back Up Databases – Constantly replicate the data of the active databases and act as a standby database in case of malfunction with primary databases.
  • Redundancy is provided across the entire network. In case of failure from the active servers, redundant servers act as a failover to replace fallen systems with an active system. The fallen system will then get repaired immediately.

Off-Site Back Up, Disaster Prevention & Recovery

All necessary precautions are taken to minimize downtime and loss of data.

Server Redundancy & Upgrade Procedures:
Multiple web servers are load-balanced across multiple servers to ensure high availability at all times, which should mean that there is minimal downtime even when upgrades are taking place. Should one machine ever fail in its entirety, which is rare if ever, there would be a hot-standby machine ready to take its place immediately – with all data being up-to-date.

Best Practices are always employed to assure that the following are the standard:

Upgradeability: Steady flow of upgrades to technological advancement and customer requests. Due to system redundancies, upgrades occur on backup servers first, tested, then live transactions are switched so that primary servers can be upgraded thereafter.

Upgrade Process: Hardware upgrades are also done to one set of servers first, followed by the second set. In the event that upgrades do occur, then policy dictates upgrades during midnight on Saturday nights when activity is at its lowest peak.

System Monitoring: Instrumentation features can be available to check that key functions are operational. To date, the main feature checks that the system is available.

Support

  • Telephone Support
  • Email support
  • Skype

Searchable help files are also available throughout the portal. Hovering over help icons [ ? ] provides users with specific information and an explanation of the prescribed area of interest.

Material Resources

Web to Print has a variety of resources available, including online and offline documentation, a complete video library, and support staff dedicated to ensuring that customers get information, assistance, and upgrades on a timely basis.

  • Online Documentation: Online help files allow users to search for answers to any questions they may have using keywords. This powerful tool allows users to quickly find answers to any questions they have without having to contact support or open support tickets.
  • Online Video Library: An online video library via its support portal. The support portal is customizable and updated on a regular basis.
  • Online Knowledge Base: Our online knowledge base consists of frequently asked questions FAQs, tutorials, and articles.

The best way to discover our extensive web to print security is to experience it for yourself.

Contact our sales team for a free demo